The EPOS Bookings Journal
Ideas, stories and insights for your business — page 2
Fresh perspectives on hospitality, leisure and the way businesses work. Explore opinions, customer experiences, illustrative stories and practical advice.
Showing 21–32 of 56 articles · Page 2 of 4
Practical guide
Plan Barbershop Walk-Ins and Appointments Together
Combine barbershop appointments and walk-ins with one diary, realistic service times and clear waiting estimates.
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Practical guide
Plan Swimming Pool Sessions and Reception
Plan swimming session bookings with clear ticket categories, arrival instructions and a reception process for families and groups.
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Customer experience
Why “Number of Guests” Is Sometimes the Wrong Question
Why family booking forms need clear ticket categories instead of an unexplained number-of-guests question.
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Industry perspective
A Small Hotel Can Be Several Businesses in One Building
Explore the different ordering, booking and payment needs of a small hotel’s reception, breakfast room, bar and events.
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Practical guide
Measure Your Counter Before Choosing a POS Terminal
Measure a POS terminal’s usable counter space, customer reach, printer access and cable routes before choosing equipment.
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Practical guide
Receipt Printer or Kitchen Printer: Match the Job
Understand the different jobs of receipt and kitchen printers, including order details, compatibility and placement.
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Opinion
Your Sales Dashboard Needs a Conversation
Why sales reports need context from staff, opening hours and customer activity before a business changes prices or staffing.
Read article →Marketing perspective
The Sold-Out Session and the Marketing Promise
Keep venue promotions consistent with session availability, and give customers useful alternatives when a booking sells out.
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How bookings changed business
From the Paper Diary to Online Booking
How online booking can reduce phone calls and diary work, while keeping personal help available for customers who need it.
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Soft play centres
How to Start a Soft Play Centre: Plan the Visitor Journey
Plan how families will book, arrive, play and leave before opening a soft play centre.
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Soft play centres
Build a Clear Soft Play Party Booking Form
Make a soft play party booking form easy for parents to complete, with clear prices, guest numbers and payment details.
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Soft play centres
What to Include in a Soft Play Booking Confirmation
What to put in a soft play confirmation email so parents know when to arrive, what to bring and how to change a booking.
Read article →Have a business idea to discuss? Get in touch with EPOS Bookings.