EPOS for hotel restaurants, bars and on-site sales
Hotel EPOS Systems for Food, Drink and Guest Sales
Bring restaurant, breakfast, bar and other on-site sales into a hotel EPOS system designed around hospitality service.
EPOS Bookings supports hotels that need point-of-sale tools alongside table management, kitchen communication, payments and reporting. Staff can distinguish between different sales journeys, including residents and non-residents, while room-linked orders can be considered where required. If you need transactions to connect with a property management system, the specific PMS provider and required workflow should be confirmed for your hotel.
Manage more than one type of hotel customer
Hotel food and beverage service often involves different customer journeys at the same time. Breakfast may include staying guests whose meal is included with their accommodation, residents ordering chargeable extras and non-residents visiting specifically for breakfast. Later, the same restaurant might serve lunch or dinner to both hotel guests and outside customers.
A useful hotel EPOS setup needs to reflect those distinctions. Staff can work with the relevant restaurant, bar and sales processes while table management helps organise seated service. The aim is to give teams clear information about what is being ordered and how the transaction should be handled.
In everyday use
Handle included breakfast and chargeable extras clearly
Consider a breakfast service where a couple staying at the hotel have breakfast included. Staff establish the appropriate resident journey according to the hotel's process. One guest then orders an extra item that is not included, while a separate table contains two non-residents visiting for breakfast.
The hotel can structure its EPOS process so staff can distinguish the relevant sales journeys rather than treating every breakfast customer identically. The precise way included items, extras and customer references are configured should reflect the hotel's operating requirements.
This distinction can be particularly helpful for teams moving between resident service, ordinary restaurant transactions and additional purchases during the same shift.
Connect restaurant and bar service with the kitchen
Hotel restaurants and bars can use table management alongside EPOS sales, giving front-of-house teams a practical way to work with seated customers and their orders.
Where food needs to reach a preparation area, kitchen display or kitchen printer options can support communication between front of house and the kitchen. For example, a dinner order associated with a particular table can carry the relevant information into the configured kitchen workflow before staff complete the service at the table.
Payments and reporting then support the wider point-of-sale process, giving the hotel a way to handle transactions and review recorded sales activity.
Discuss room-linked orders and PMS requirements
Some hotels want purchases associated with a guest's room rather than handled solely as an immediate restaurant or bar transaction. Room-linked orders are available as a requirement to discuss when configuring the hotel EPOS workflow.
Where your hotel needs information to pass to a property management system, the specific PMS provider and required process must be confirmed. That includes requirements such as posting charges, correcting a transaction, processing refunds or reconciling information between systems.
EPOS Bookings is not a replacement for an accommodation property management system. The EPOS side manages relevant food, drink and on-site sales functions, while any connection with a separate PMS depends on the specific systems and workflow agreed for your hotel.
In everyday use
Evaluate hotel EPOS by following the guest journey
When comparing hotel EPOS systems, consider each place where guests and visitors spend money. Start with breakfast, then look at restaurant tables, bar service and other on-site sales that need to pass through your point-of-sale setup.
Check how staff distinguish residents from non-residents and included items from chargeable extras. If room-linked transactions matter, document exactly what should happen from the initial order through to posting, correction, refund and reconciliation so any required PMS connection can be assessed properly.
Software provides functions such as sales, table management, kitchen workflows and reporting. Hardware is the physical equipment used to operate that software. The complete hotel POS system combines the relevant software and hardware for your chosen service areas.
- Restaurant and breakfast sales
- Hotel bar and other on-site transactions
- Resident and non-resident customer journeys
- Included breakfast and chargeable extras
- Table management and kitchen communication
- Payments and sales reporting
- Room-linked order requirements
- Specific PMS workflows confirmed where required
Shape the system around your hotel operation
Hotels vary significantly in the way they operate food, beverage and other guest sales. A small property with one breakfast room has different requirements from a hotel running a restaurant and busy bar throughout the day.
If your operation identifies a software improvement that would make the EPOS workflow more suitable, the requirement can be discussed and an appropriate scope agreed. Where that improvement is agreed and confirmed, it can be provided without a software-development charge.
Your questions answered
Frequently asked questions
What can a hotel EPOS system manage?
A hotel EPOS setup can support restaurant, breakfast, bar and other on-site sales, alongside table management, kitchen communication, payments and reporting. The appropriate functions depend on the service areas your hotel operates.
Can staff distinguish residents from non-residents?
The sales workflow can be structured around different customer journeys, including residents and non-residents and situations where breakfast is included but additional items are chargeable.
Can hotel restaurant orders be linked to a room?
Room-linked orders are available as a requirement to discuss for your setup. If charges also need to pass to a property management system, the specific PMS and required posting workflow must be confirmed.
Does EPOS Bookings replace our hotel PMS?
No. The hotel EPOS system covers relevant point-of-sale functions such as food, drink and on-site sales. Accommodation property management remains a separate function, and any required connection with a PMS should be assessed for the specific provider and workflow.
What should we confirm about a PMS connection?
Tell us which PMS you use and what you need the systems to do together. Requirements can include posting room charges, corrections, refunds and reconciliation, with the specific workflow checked before the setup is agreed.
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EPOS Bookings · UK-wide
Plan hotel EPOS around your guest service
Tell us how your hotel handles breakfast, restaurant tables, bar service and other on-site sales. If you also need room-linked transactions or a PMS connection, explain the provider and workflow you require so we can discuss the appropriate software, hardware and point-of-sale setup for your operation.