Bring different restaurant order journeys into a clearer workflow
Restaurant Ordering Systems & EPOS Integration
Give customers appropriate ways to order while keeping restaurant staff and the kitchen working with clear order information.
EPOS Bookings restaurant ordering systems can support online collection orders, staff-led table service and QR table ordering, with relevant orders moving into your configured EPOS and kitchen workflow. Menu choices, customer or table references, collection timing and payment status help teams understand what needs preparing, where the order belongs and how it should be handed over.
Choose the right ordering journey for each customer
Restaurant ordering does not have to follow one route. A customer collecting dinner needs a different journey from diners ordering with a server at their table, while QR ordering gives seated customers another way to order using their phone.
Online collection can present the relevant menu choices and collect the information needed to identify the customer or order. Staff-led table ordering associates the meal with the appropriate table, while QR table ordering can link the digital order with the table used to start the journey.
These routes can sit within the wider restaurant EPOS operation without pretending that collection and table service are the same process.
In everyday use
Give the kitchen useful preparation information
Once an order is placed, the preparation team needs the relevant items, options and reference information. Orders can move through a configured kitchen workflow using a Kitchen Display System or kitchen printer.
For table service, the reference may be the table. For collection, the team needs an appropriate customer or order reference so the prepared food can be matched with the correct person at handover.
Where a customer selects an available menu option or records a relevant request, that information can form part of the order presented through the configured workflow.
Follow an online order through to collection
Imagine a customer orders an evening meal online for collection. They choose their food from the available menu, select the relevant options and follow the configured payment journey. The order includes the information needed to identify it and the applicable collection timing.
The relevant order then enters the restaurant workflow and is presented to the preparation team through the configured KDS or printer route. Staff prepare it using the order information and follow the restaurant's process for making it ready for collection.
When the customer arrives, staff use the appropriate order or customer reference to identify the meal before handover. This creates a clear path from ordering to preparation and collection without confusing the order with a table-service transaction.
Keep payment changes and cancellations clear
Staff need to understand the payment status associated with an order and what to do when a customer asks for a change or cancellation.
The restaurant should define who can approve cancellations, how an order already in preparation is handled and what happens to any associated payment under its policy and configured payment process. This is particularly important when a request reaches the restaurant after kitchen work has begun.
Clear responsibilities help front-of-house and kitchen teams deal with exceptions consistently rather than assuming every cancelled order follows the same path.
In everyday use
Check integrations against the ordering channels you use
If your restaurant uses a named third-party ordering service or marketplace, compatibility should be reviewed for that specific platform and the workflow you require. Restaurant EPOS integration should be based on the systems you actually use rather than an assumption that every marketplace connects in the same way.
When comparing restaurant ordering systems, follow each important journey from menu selection through payment status, kitchen preparation and final handover. That makes it easier to see whether online collection, staff ordering and QR ordering fit your operation.
- Online ordering for customer collection
- Staff-led table ordering
- QR code table ordering
- Menu choices and relevant order options
- Customer, order or table references
- Collection timing
- Configured KDS or kitchen printer workflow
- Specific review of named third-party platforms
Your questions answered
Frequently asked questions
Can customers order online for collection?
Yes. Online collection ordering can form part of the restaurant journey, including relevant menu choices, order identification, collection timing and the configured payment process.
Can restaurant orders go to a kitchen display or printer?
Relevant orders can move through the configured kitchen workflow using a Kitchen Display System or kitchen printer, depending on the setup selected for the restaurant.
Can we offer QR ordering as well as staff table service?
Yes. QR table ordering can operate alongside staff-led ordering, allowing the restaurant to offer different ordering routes according to its service model.
Does EPOS Bookings integrate with every delivery marketplace?
Compatibility with third-party ordering services should be checked for the named platform and workflow you require. Tell us which service you use so the relevant integration requirement can be reviewed.
Explore related solutions
EPOS Bookings · UK-wide
Connect ordering with the way your restaurant serves
Tell us how customers order for collection, at the table and through QR codes, and how those orders need to reach your kitchen. We can show how EPOS Bookings can connect the relevant ordering journeys with your EPOS, preparation and handover process.