Bookings and EPOS for Hair Salons
Hair Salon Booking & POS Software
Manage salon appointments around the real time different services require.
EPOS Bookings supports online booking, configurable appointment durations and staff calendars, helping hair salons organize anything from shorter cutting appointments to longer color services. The customer journey can continue from arrival and treatment through to EPOS payment and retail product sales, with stock and reporting functionality supporting the wider business. More complex treatment timings can be considered around the exact workflow your salon needs.
Build the diary around different salon services
Hair salon bookings can vary considerably in length. A cut may occupy a relatively straightforward appointment period, while a color service can involve a longer visit and a different sequence of work. Configurable appointment durations allow the diary to reflect those differences.
Start with a clear list of the services customers can book online and define suitable durations for each one. This helps customers choose the intended service and gives the salon a more useful picture of the work scheduled throughout the day.
Where your salon policy requires a consultation before a particular service, that should also be reflected in the booking journey you establish. The salon decides its own service and consultation policies.
In everyday use
Give customers an online route into the salon calendar
Online booking allows customers to select suitable services and available appointments without every booking requiring a telephone conversation. Once booked, the appointment forms part of the salon’s working calendar.
For a straightforward example, a customer might choose a cut, select an available appointment and arrive at the salon at the agreed time. For longer services, the booking duration can reflect the larger amount of diary time required.
The calendar then becomes an operational tool for the team, helping staff see upcoming customers and the services scheduled rather than working from disconnected booking notes.
Plan complex color and treatment workflows carefully
Some salon services are more complicated than assigning one customer to one continuous block of staff time. A color appointment, for example, may involve application, processing time and further work afterwards. Some services may also involve more than one team member or depend on particular salon resources.
Where your operation needs processing gaps, multiple staff members or specific resource availability to be represented within the booking workflow, the exact requirement should be established before configuration. These workflows should not be assumed to behave like a simple single-duration haircut appointment.
Mapping the real treatment sequence is the most useful preparation: identify the stages, approximate timings, staff involvement and any resources that matter. That provides a concrete workflow against which the required booking setup can be assessed.
Follow the customer from arrival to payment
Booking is only the first part of a salon visit. When the customer arrives, staff need the appointment information to support the planned service. After the treatment, the journey moves into checkout.
Imagine a customer arriving for a booked cut and finish. Staff provide the scheduled service, and at the end of the appointment the customer also chooses a bottle of shampoo. EPOS functionality can support the service payment and the additional retail product sale as part of the checkout.
This creates a practical connection between the appointment diary and commercial activity without confusing the two: the calendar manages service time, while the EPOS handles relevant sales and payments.
In everyday use
Keep salon retail stock visible
Retail products can be an important part of salon checkout. EPOS Bookings provides product stock functionality alongside sales quantity and reporting, allowing relevant items such as shampoos, conditioners and styling products to be managed as physical stock.
If a shampoo is sold through the configured EPOS workflow, the recorded product quantity can reflect that sale. Deliveries, damage and physical stock differences still need to be handled through the appropriate stock process because not every movement happens through a customer transaction.
Product stock is separate from appointment availability. A bottle on the shelf is a stock quantity; an available color appointment is diary capacity. Treating them separately keeps reporting and operational decisions clearer.
Use reporting to understand the business
EPOS reporting provides a way to review relevant sales and trading information alongside the salon’s day-to-day operation. This can be useful when looking at service transactions and retail product sales rather than relying solely on what staff remember from a busy week.
When planning a salon EPOS and booking system, focus on the information needed to run the business as well as the customer-facing booking experience.
- Define each bookable salon service clearly
- Set durations that reflect shorter and longer appointments
- Include consultations where required by salon policy
- Map complex processing gaps, staff involvement and resource requirements
- Plan the customer journey from online booking to checkout
- Include retail product sales and stock requirements
- Identify the sales and product reporting useful to management
Compare plans for your business
Review the included features and confirm any hardware or additional services required for your setup. Trials last one calendar month and require verification and approval. Review the Direct Debit setup and billing dates during registration.
Compare the full plan features
Every price is per location. Select the plan that fits your operation.
Monthly billing
Swipe or scroll the comparison sideways to view every plan.
| Included plan modules | Basic£19.99per location / monthBilled monthly |
|---|---|
| Plan allowances | |
| Locations included | 1 location |
| Staff users | 3 |
| Activity calendars (where configured) | 3 |
| Current plan modules | |
| EPOS Software | ✓ |
| Online Bookings | ✓ |
| Core workflows and setup | |
| Suppliers and purchase orders | ✓ |
| Session capacity and availability | ✓ |
| Party and group bookings | ✓ |
| Booking-based admissions | ✓ |
| Venue check-in by reference or QR | ✓ |
| Appointment requirements (discussed for the setup) | ✓ |
| POS open orders and balances | ✓ |
| Products and menu management | ✓ |
| Online table reservations (where configured) | ✓ |
| Staff roles and configuration | ✓ |
| Booking communications | ✓ |
| Operations and growth | |
| Operational reporting and dashboard | — |
| Multiple-location configuration (locations priced separately) | — |
| Choose your plan | |
Each additional location is priced separately; ask about a possible multi-location discount. Plan eligibility still depends on the relevant configured workflow and the offered setup. Appointment requirements are discussed rather than a promise of dedicated appointment booking. Confirm the customer-facing reservation journey, equipment, printer connection, paid membership billing, payment processing, support and contract terms in a written quote. Trials require verification and approval.
Your questions answered
Frequently asked questions
Can different salon services have different appointment lengths?
Yes. Appointment durations can be configured around different services, allowing the diary to distinguish between shorter appointments and services that require more time.
Can customers book hair appointments online?
Yes. EPOS Bookings supports online service booking, allowing customers to choose relevant services and suitable available appointment times.
Can the system handle color processing time and multiple staff members?
Complex workflows involving processing gaps, several team members or specific resources need to be mapped against the exact salon process. This allows the required workflow and supported configuration to be established rather than treating every service as one continuous appointment.
Can we sell shampoo and other salon products through EPOS?
Yes. Retail products can be processed through the relevant EPOS sales workflow, with product stock functionality available for recorded quantities and reporting.
Does EPOS Bookings provide salon sales reporting?
Yes. Reporting functionality is available alongside EPOS sales, allowing the business to review relevant trading information including suitable service and retail transactions.
EPOS Bookings · UK-wide
See EPOS Bookings for your hair salon
Book a demonstration to work through your salon services, appointment durations, staff calendar and checkout journey. For more complex treatments, we can also map the stages, processing time and staff or resource requirements so you can assess the booking setup against the way your salon actually operates.