VENUE MEMBERSHIPS
Membership Management Software
Manage memberships linked to customer accounts, with configured discounts on selected activities and products. Offer free or paid plans and control benefit eligibility through membership status and the channels enabled for your setup.
Paid plans require the relevant billing settings and a connected GoCardless account. Membership benefits depend on plan configuration and eligibility.
CONFIGURE YOUR MEMBERSHIPS
Set the plan and the benefits it provides
Free and paid plans
Configure free or paid memberships for customer accounts. Paid memberships depend on the required billing setup.
Selected discounts
Apply membership discounts to selected activities or products rather than assuming every purchase receives a benefit.
Eligible channels
Configure where membership benefits apply. Confirm the supported customer and staff journeys for each channel you intend to use.
Loyalty combination
Choose the available setting for combining membership benefits with loyalty. Membership discounts and loyalty points remain separate functions.
CUSTOMER ACCOUNTS AND CREDENTIALS
Issue memberships to the relevant customers
Memberships can be issued individually or in bulk to customer accounts. A scannable credential is associated with the membership.
Confirm where that credential can be used in your setup. A scannable membership credential does not by itself establish booking check-in, gate access or an admission entitlement.
Customer self-enrolment and the exact staff issuance process should be demonstrated before you decide how customers will join.
PAID MEMBERSHIPS
Configure recurring terms around your billing setup
Weekly, monthly and annual recurring terms are supported where configured. Paid plans require the relevant billing settings and a connected GoCardless account.
Walk through enrolment, payment and activation together before offering a paid plan. Confirm what happens when payment fails, how cancellation is handled and which actions are available to customers and staff.
The recurring term does not establish every renewal, refund or cancellation rule. Confirm those details for the plan you intend to offer.
BENEFIT ELIGIBILITY
Use membership status to control available benefits
Membership records can have pending, active, replaced, canceled or payment-failed states. Only eligible active plans provide benefits.
Pending and active
A pending membership should not be treated as an active benefit. Eligibility depends on the plan reaching the appropriate active state and meeting its configured rules.
Replaced and canceled
Replaced or canceled records should not be treated as eligible active memberships. Confirm the supported process for replacement and cancellation.
Payment failed
A payment-failed state is distinct from active membership. Confirm the recovery process and when benefits become available again.
CONNECT THE RIGHT WORKFLOWS
Keep membership benefits distinct from bookings and admission
Membership discounts can apply to selected activities, but the activity’s booking rules still matter. Plan how customers choose sessions and how staff check their bookings at arrival.
Unlimited visits, family coverage and admission through a member QR code need their own confirmation. Do not assume they are included because a customer has a membership record.
QUESTIONS BEFORE YOU CHOOSE
Membership management questions
Can I offer free and paid memberships?
Yes. Free and paid memberships are supported. Paid plans require the relevant billing settings and a connected GoCardless account.
Which recurring terms are available?
Weekly, monthly and annual recurring terms are supported where configured. Confirm the activation, renewal and cancellation behaviour for the plan you want to offer.
Can membership discounts apply to selected activities or products?
Yes. Discounts can be configured for selected activities and products, with channel eligibility determining where benefits apply.
Can membership benefits be combined with loyalty?
A configuration setting controls the available combination with loyalty. Membership benefits and loyalty points are separate functions, so confirm the intended behaviour before offering both together.
Does the membership QR credential grant entry to the venue?
A scannable membership credential is supported, but this does not establish a venue-entry or booking check-in workflow. Ask us to demonstrate any admission use you require.
What happens when a membership payment fails?
Payment-failed is a recognized membership state, and only eligible active plans provide benefits. Confirm the recovery process, customer communications and reactivation conditions for your setup.
SEE YOUR MEMBERSHIP WORKFLOW
Walk through joining, benefits and member status
Tell us which memberships and discounts you want to offer. We’ll demonstrate the supported account, benefit and billing workflows, and confirm the requirements for your venue.